Privacy Policy | DLA Stone

1. Who We Are

DLA Stone Ltd is responsible for deciding how personal information collected through this website is used.

DLA Stone Ltd
Company number: 16479606
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Privacy email: info@dlastone.com

2. Information We Collect

We may collect:

Name
Email address
Telephone or WhatsApp number
Billing and delivery address
Delivery-access information
Product preferences and specifications
Enquiry and correspondence records
Uploaded drawings and reference images
Order and transaction information
Website usage and device information
Cookie preferences
Fraud-prevention information
Trade or company information

Payments are processed by our payment provider. We do not store full card details — our payment provider processes and holds payment card information directly.

3. How We Use Information

We use personal information to:

Respond to enquiries
Prepare quotations
Confirm specifications
Manufacture products
Process and manage orders
Arrange delivery and customs clearance
Provide customer support
Handle cancellations, returns and damage claims
Prevent fraud
Maintain business and tax records
Improve the website
Send marketing communications where permitted

4. Legal Bases

Depending on the circumstances, we process information because:

It is necessary to take steps before entering a contract
It is necessary to perform a contract
It is required by law
We have a legitimate business interest
You have given consent

Consent may be withdrawn where processing relies on consent.

5. Who We Share Information With

We may share information with service providers involved in:

Manufacturing
Packaging
Freight and delivery
Customs clearance
Insurance
Website hosting
Email
Customer support
File storage
Analytics, where permitted
Payment processing, when enabled
Accounting and professional advice
Fraud prevention

We share only information reasonably necessary for the relevant service, under contractual terms that protect your data.

6. International Transfers

Manufacturing, delivery and support may require information to be processed outside the United Kingdom. Where this happens, we use appropriate legal safeguards for international transfers, such as the UK International Data Transfer Agreement or equivalent standard contractual clauses.

7. Retention

We retain personal information only for as long as reasonably necessary for:

Enquiries
Contract performance
Customer support
Warranty and claims
Accounting and tax requirements
Legal obligations
Dispute resolution

Retention periods:

Unsuccessful enquiries: 24 months from your last contact with us, then deleted
Customer orders and invoices: 7 years, in line with UK accounting and tax record-keeping requirements
Uploaded project files: for the duration of your order and warranty period, deleted no later than 3 years after delivery
Damage claims: 7 years, to align with our insurance and accounting records
Marketing consent records: for as long as your consent remains active, plus 3 years after you withdraw it, so we can demonstrate compliance

8. Marketing

We will send electronic marketing only where permitted. Marketing consent will not be preselected.

You can unsubscribe using the link in an email or by contacting info@dlastone.com.

Service messages about an enquiry, quotation, order or delivery are not marketing messages.

9. Cookies

We use cookies as described in our Cookie Policy. Non-essential cookies will be used only where the required consent has been obtained.

10. Your Rights

Depending on applicable law, you may have rights to:

Access your information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Receive portable information
Withdraw consent
Complain to a supervisory authority

These rights may be subject to legal limitations.

To exercise a right, contact info@dlastone.com. UK customers may also contact the Information Commissioner's Office.

11. Security

We use reasonable technical and organisational measures to protect personal information.

No online system is completely secure. Customers should not send unnecessary sensitive information through enquiry forms.

12. Children

Our products and website are not directed at children.

We do not knowingly collect information directly from children for the purpose of selling furniture.

13. Policy Updates

We may update this policy. The latest revision date will be displayed above.

14. Contact

DLA Stone Ltd
Privacy email: info@dlastone.com
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ