Questions &
Answers

Cyprus is outside our free-delivery zone. A €1,500 freight charge applies at checkout for supported Cyprus addresses; VAT and applicable import duties remain included. Standard service is kerbside delivery; inside delivery and installation are not included. See our delivery policy for address and access conditions.

VAT and applicable import duties are included for destinations we serve. Shipping depends on the destination. Insured kerbside delivery is free for eligible addresses in EU countries (excluding Cyprus), the UK, Norway, Switzerland & Serbia. Cyprus is outside our free-delivery zone. A €1,500 freight charge applies at checkout for supported Cyprus addresses; VAT and applicable import duties remain included. For other supported addresses, any international shipping fee is shown at checkout before payment. If checkout does not support your address, please request a quote. DDP applies only when it is stated in your order confirmation or written quotation; inside delivery and specialist services are separate.

We ship internationally to supported destinations shown at checkout, including the USA, UK, UAE, Canada, and European countries. We handle export documentation, and our logistics partners ensure safe transit for heavy stone furniture.

We provide insured kerbside delivery via premium freight partners. The crate will be unloaded at the nearest safe, vehicle-accessible point outside the property. Due to the weight of natural-stone furniture, drivers cannot enter private residences or carry items upstairs. The customer is responsible for arranging suitable assistance, professional movers or lifting equipment — requirements vary significantly by product weight and site access, so please contact us beforehand if you have stairs, narrow entrances or restricted parking.

Our standard production time is 4-6 weeks for made-to-order pieces, including custom dining tables and bathroom sinks. Shipping transit then varies by destination: around 1-2 weeks by road freight to Europe and the UK, and longer for overseas destinations by sea or air, which we quote on request.

Please inspect the packaging and item as soon as reasonably possible after delivery. If you notice visible transit damage, email info@dlastone.com with your order number, photos and a description within 48 hours of delivery — our carrier and insurer require reporting within this window, and claims reported after 48 hours cannot be processed. This does not affect your statutory rights relating to faulty, incorrect or non-conforming goods discovered afterward. See our full damage reporting guide for what to include.

No. Standard delivery is kerbside only. The packaged item is delivered to the nearest safe, vehicle-accessible point outside the property. The customer must arrange suitable assistance or professional movers to take it inside.

The packaged item is delivered to the nearest safe, vehicle-accessible point outside your property — at the kerb, driveway entrance or another safe unloading point. It does not include carrying the item inside, upstairs, unpacking, assembly or specialist lifting. See our full delivery guide for details.

DDP (Delivered Duty Paid) means the seller arranges the stated delivery and handles the applicable export and import clearance, duties and taxes. It applies only when DDP is specified for your destination in the written quotation or order confirmation. DDP does not include inside delivery, unpacking, installation or specialist lifting unless expressly agreed.

Yes. VAT and applicable import duties and taxes are included in the checkout total or written quotation for supported destinations. Delivery is free for eligible addresses; any separate shipping fee for your destination is shown before payment. Inside delivery, installation, specialist lifting and any agreed access-related services are not included.

This depends on the product's dimensions and weight. Do not attempt to lift heavy natural-stone furniture without appropriate assistance. Professional movers or lifting equipment may be required for larger or heavier pieces — please contact us beforehand if you're unsure what your order will need.

Yes. Every piece is made to order by our partner workshops in Türkiye once you place your order, using the confirmed stone and dimensions. Each stone has a standard finish shown in Material Selection; finish is not a separate checkout option. Production typically takes 4-6 weeks depending on the product.

Most products offer standard sizes and a custom-size calculator directly on the product page. Enter your dimensions there to see the configured price before adding the piece to your bag.

Honed (Matte): a satin, low-sheen surface. Best for dining tables and high-traffic areas — it hides light scratches and etching well.
Polished (Glossy): a reflective, high-sheen surface that enhances colour depth. Ideal for statement pieces and sinks.

Each stone is supplied in its standard finish, shown in Material Selection on the product page. Honed and polished are not separate checkout options. Please contact us before ordering if you need a different finish so we can confirm whether it is available for your piece.

Not exactly — natural stone is a product of the earth, and veining, tone and movement vary from slab to slab. Product photography is representative of the stone type, not a guarantee of the exact pattern. For bespoke orders, we provide photos of the specific slab for your approval before fabrication.

Contact us immediately if you wish to cancel. If production has not begun and customer-specific materials haven't been ordered, cut, allocated or committed, we may be able to cancel the order. Once production has begun or materials have been committed, a personalised order cannot normally be cancelled for a change of mind. This does not affect your statutory rights relating to faulty, damaged, incorrect or non-conforming goods. See our full cancellation policy.

Because bespoke and made-to-order pieces are produced specifically for you, all sales are final once production has begun, except where the item is faulty, damaged, incorrect or does not conform to your order — your statutory rights are unaffected. See our full returns policy.

Yes. We regularly supply designers, architects, developers, hotel and boutique hotel purchasing teams, short-term rental operators, and trade partners with finished furniture, raw slabs and custom project work. Visit our Trade & Projects page or contact our trade team to get started.

Use coasters, placemats and trivets; wipe spills promptly; clean with a pH-neutral stone cleaner and avoid acidic or abrasive products; don't sit, stand or drag furniture across floors; and use professional movers for heavy pieces. See our full Product Care guide for details. Following this guidance helps your piece age well, but natural stone is not stain-proof, scratch-proof or maintenance-free — and not following it doesn't affect your statutory rights.

Natural stone is porous. We treat every piece with a high-grade penetrating sealant before shipping, but this reduces rather than eliminates the risk of staining. Acidic substances (lemon, wine, vinegar) can cause 'etching'. We recommend using coasters and wiping spills immediately.

Yes, particularly Travertine. Polished marble will naturally hone over time outdoors. We can apply a UV-resistant outdoor sealer upon request. Contact us for outdoor projects.

Clean with warm water and a soft microfiber cloth. For deeper cleaning, use a pH-neutral cleaner. Never use Windex, bleach, or vinegar.

Yes, 100%. Every piece is finished in genuine natural stone, hand-selected from premium quarries. Explore our Material Library → to see the full range of marbles we work with.